Frequently Asked Questions
Everything you need to know about your Cymatics experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your products covered by a warranty?
Yes, all Cymatics hardware and equipment come with a 1-year limited warranty against manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.